The scope of the Ombudsman will extend to all of the litigation in consumer law

At a conference organized by Hervé Novelli, the French Federation of frankness (FFF) announced the creation in January 2011 the mediation free consumers (MFC).

Formalized by Hervé Novelli, former Secretary of State for trade, consumer Franchise mediation is an inclined project and matured by the French Federation of the franchise for several years, including through a dedicated working group.

Free consumer mediation will be designed to deal with disputes between consumers to franchisees or franchisors, free way. Composed of 2 representatives of consumers, two representatives of the franchise (a franchisor and a franchisee) and a President of the academic world in the person of Jean-Pierre Pizzio, Emeritus Professor of the universities, this instance will cover disputes with the franchisors and franchisees, whether or not they are members to the French Federation of the franchise. The scope of the Ombudsman will extend to all of the litigation in consumer law.

"The French Federation franchise can only rejoice in the creation of the MFC and the Commission of the mediation of consumption." The primary role of the FFF is to promote the code of ethics and professionalize the economic model of the franchise. This professionalization cannot be done without the settlement of disputes between professionals in the franchise to consumers. "Guy fat, President of the French Federation of the franchise and member of the Commission of the mediation of consumption.

The commission is responsible for developing the Charter of the practice of mediation, free of the use of mediation for the consumer and the impartiality of the mediators by July 2011. Finally, the consumer Mediation Commission will publish an annual report which will State dysfunction and good practices that she will be identified.

Composition of the Commission of the mediation of President consumption: Elyane Zarine (President of gold.)GE.(CO)

5 consumer representatives: - Régis Bergounhou, of the National Federation of Associations of users of transportation - Elsa Cohen of the Trade Union Confederation of families - Véronique Crespel families of France - Chantal Jannet of families rural - Hervé Mondange of the Force Ouvrière consumers Association

5 representatives of professionals:-Jocelyne Canettit, Ombudsman of EDF - Guy fat, President of the Fédération française duty-free - Nathalie Jouen-Arzur, Assistant Director-General of the French Federation of telecoms - Didier Kling, President of the Centre for research on the law of business - Richard Moraud, Vice-President of the National Council on automotive professionals

2 qualified personalities:-Emmanuel Constans, Ombudsman of the Ministry of economy, industry and employment - Jean-Pierre Pizzio, Professor at the University of Dijon and Chairman of the Joint Commission of mediation from the direct sale

Since its creation in 1971, the FFF has one ambition: to make franchise the best tool for modern trade development. More than 150 members networks selected on ethical criteria, representing 40 of French franchisees, the FFF is a vital interface between public authorities, creators of networks, entrepreneurs and investors. It provides future franchisers and franchisors or franchisees and future franchisee training and information they need to grow and be exporter It dialogue with public authorities and local officials in the essential modernization of the trade and merchant services, the franchise is one of the most powerful vector. It contributes by its Exchange and research programs to the constant evolution of the franchise, a strategy now practised by almost 1 370 commercial networks in France of nearly 52 000 franchisees. The France franchise sector, it is today almost 330,000 employees, a turnover of more than 47 billion euros, growth rates that exceed the 10 (by number of new networks and points of sale).